1.Introduction
Moon Sign ("we", "us", or "our") operates the Moon Sign mobile application and website at https://moonsign.org.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data.
2.Age Eligibility
Moon Sign is intended for users aged 13 and above. Users under 18 must have permission from a parent or legal guardian to use our services and make purchases, where applicable.
We do not knowingly allow children under 13 to use our services. Parents or guardians may contact us to request the removal of a minor's personal information.
3.Information We Collect
We may collect the following information to provide our services:
- Account Information: Name, email address, login details, and optional profile information.
- Birth Information: Date, time, and place of birth for astrology calculations and personalized insights.
- Questions and Conversations: Messages, consultation requests, AI interactions, and related correspondence.
- Device Information: Notification tokens, preferences, and basic technical information necessary for app functionality.
- Payment Information: Purchase references, subscription status, transaction amounts, and payment history.
Payments made through Apple or Google are processed by their respective payment systems. We do not store full payment card details.
4.How We Use Your Information
We use your information to:
- Create and manage accounts.
- Generate birth charts and personalized astrology insights.
- Provide AI-powered features and astrology consultations.
- Process purchases and subscriptions.
- Send notifications and service updates.
- Respond to support requests.
- Maintain security and improve our services.
5.AI Features and Astrology Consultations
Moon Sign offers AI-powered astrology features and consultations involving astrologers.
AI may be used to provide explanations, answer questions, and assist with astrological research or interpretation. Astrologers may also use AI-assisted tools when preparing consultation responses.
Relevant questions, astrology information, and other context necessary to provide AI features may be processed by third-party AI service providers.
AI-generated information may contain inaccuracies and should not be considered a guaranteed prediction or professional advice.
6.Information Sharing and Security
We may share information with trusted service providers when necessary for hosting, authentication, notifications, payment processing, AI features, and customer support.
We use reasonable security measures to protect personal information and limit access to authorized purposes.
We do not sell your personal information.
Information may be processed outside your country when required to operate our services, subject to applicable privacy protections.
7.Data Retention and Account Deletion
You can request deletion of your Moon Sign account through the app's account settings or by contacting [email protected].
When an account is deleted, associated personal information is deleted or anonymized, except information that must be retained for legitimate legal, financial, security, or regulatory purposes.
Some information may remain temporarily in backups according to our retention practices.
Deleting your Moon Sign account does not automatically cancel subscriptions purchased through Apple App Store or Google Play. You must cancel those subscriptions through the relevant store settings.
8.Your Privacy Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable law.
You can manage notification preferences through the app or device settings.
For privacy inquiries or data-related requests, contact us using the email below.
9.Changes to This Policy
We may update this Privacy Policy when our services or legal requirements change. The latest version will be available on our website and mobile application.
10.Contact Us
Moon Sign
Kathmandu, Nepal
Email: [email protected]
Website: https://moonsign.org